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Refund and Returns Policy
Return and Refund Policy
Table of Contents
1. Introduction
Welcome to the return and refund policy of Otakufashionhub. This policy outlines our guidelines and procedures regarding returns and refunds for purchases made on our website www.otakufashionhub.com or otakufashion.com (referred to as the “Site”).
By making a purchase on the Site, you agree to comply with this return and refund policy. If you do not agree with the terms and conditions of this policy, please do not make a purchase on the Site.
We reserve the right to modify this return and refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Site. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of any changes to our policies regarding returns and refunds.
2. Eligibility for Returns
To be eligible for a refund, customers must demonstrate that one of the following circumstances applies:
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Misaligned, Distorted Print: If the product print is misaligned or distorted, customers are eligible for a refund.
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Shipping Damage: If the product is damaged during shipping, customers are eligible for a refund.
Customers must provide proof of damages within 3 days of receiving the product by contacting us via email at [email protected].
Accidental purchases, invalid shipping addresses, unauthorized purchases made under the customer’s account, or choosing an incorrect size are not valid reasons for a refund.
3. Initiation of Returns
To initiate a return, follow these steps:
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Contact Us: Notify us of your intention to return the item by contacting us via email at [email protected] within 3 days of receiving your order. Please provide your order number and details of the item you wish to return.
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Wait for Instructions: Once we receive your return request, we will provide you with instructions on how to proceed with the return, including the return shipping address and any additional requirements.
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Return the Item: Carefully package the item in its original packaging, ensuring that it is unused and in the same condition as when you received it. Ship the item back to us using a trackable shipping method.
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Provide Tracking Information: After shipping the item, provide us with the tracking information for the return package.
4. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to one of the following reasons:
Misaligned or distorted print.
Product damaged during shipping.
If the return is due to one of the above reasons, we will provide a prepaid return shipping label.
When returning an item, please use a trackable shipping method and ensure that the item is securely packaged to prevent damage during transit. We are not responsible for items lost or damaged in transit during the return process.
5. Refund Process
Once we receive your returned item, we will inspect it to ensure that it meets our return eligibility criteria. If the item is deemed eligible for a refund, we will process the refund using the original payment method used for the purchase.
Refunds will be issued within 7-14 business days of receiving the returned item. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
If the return is not eligible for a refund, we will notify you of the reason and return the item to you at your expense.
6. Exceptions
There are certain exceptions to our return and refund policy:
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Accidental Purchases: Accidental purchases are not valid reasons for a refund. Please review your order carefully before completing the purchase.
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Invalid Sizes: Choosing an incorrect size is not a valid reason for a refund. Please refer to our size guides or contact us for assistance before making your purchase.
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Unauthorized Purchases: Unauthorized purchases made under the customer’s account are not valid reasons for a refund. Please ensure the security of your account login credentials.
7. Contact Us
If you have any questions or concerns about our return and refund policy, or if you need assistance with initiating a return, please don’t hesitate to contact us:
- Email: [email protected]
Our customer service team is available to assist you and address any inquiries or issues you may have regarding returns and refunds.
